All our work is guaranteed and carried out in accordance with the latest BS7671:2018 standard and compliant with IET 18th Edition Electrical Regulations.
Good to know!
When you instruct us by accepting a quotation / estimate you have also read, & agree to the below terms and conditions – they form part of your contractual agreement with JDH Electrics LTD – any questions do let us know
Price Guarantee
The quote / estimate you receive from us will be the amount you will be invoiced.
Estimates are valid for the duration stated on the quotations, after this time estimates may need to be revised due to current volatile pricing of materials outside of our control
Should you require any changes prior to works being carried out, we will discuss it with you & update our quote with any additional charges as required and send it to you for acceptance, prior to works being carried out.
If the project changes / evolves once works has commenced we will discuss any additional works with you, provide a quotation (if required) and modify the invoice accordingly.
Invoices will be as per your estimate / quotation – invoices can both increase and decrease with cost (in the event of works deviating from the estimate). Invoices will only change if works deviate from the quotation or unforeseen circumstances occur which will be discussed with you, such as works not identified (or included) / materials not included in your estimate / quoted for.
Invoicing & Payment Terms
Invoices will be sent following completion of works, larger projects may have materials invoices / partial payments up-front towards the cost, to allow purchasing of materials – this will be stated on your estimate
Larger projects expected to take a long time may have broken down invoicing / partial payments which will be discussed with you and stated on your estimate, such as a partial invoice upon completion of first fix etc
Invoices will state when they are due by
Late payments may incur interest if not received after the invoice due date – payment reminders will be sent
If invoices still go un-paid legal action may be taken such as debt recovery / small claims court to recover the costs which may incur additional fees and interest payable by the client
Invoices will be sent prior to any certification. Once payment is received in full, certification is then sent via email
Payment references will be stated on the invoice, please use this reference when making payments
Retention of title (ROC) clause
Title in the goods / service provided shall not pass to the customer / client until all invoices have been paid for in full.
Works carried out by, also materials supplied and paid for by JDH Electrics LTD remain the property of us until all invoices are paid in full. Even if materials / parts invoices have been paid – they often only partly cover the full cost of materials
JDH Electrics LTD owned, supplied & installed property / materials could be removed if all invoices are not paid for in full (even after installation)
1.1. The ownership of materials shall remain the sole and absolute ownership of JDH Electrics LTD until such time as client / customer has paid in full to JDH Electrics LTD the agreed price for the delivered Goods, as well as any interest, collection costs, or other amounts due with respect to such Goods.
1.2. If applicable law does not permit the enforcement of a reservation of ownership by JDH Electrics LTD as stipulated in Section 9.1, client / customer shall warrant that JDH Electrics LTD has rights that have the same or similar effect as the agreed retention of ownership, to the fullest extent possible under the applicable law.
1.3. Until client / customer becomes the full and unconditional owner of the Goods in accordance with Section 1.1: (a) client / customer shall store the Goods separately from his own goods or the goods of any other person and shall identify these as the property of JDH Electrics LTD and preserve all labels, identifying marks and stock records identifying them as the property of JDH Electrics LTD; (b) client / customer shall, to the satisfaction of JDH Electrics LTD, adequately insure the Goods against loss, theft and damage; (c) JDH Electrics LTD shall have absolute authority to retake, sell or otherwise dispose of, all or part of the Goods in which title remains vested in JDH Electrics LTD, without client / customer being released from the Agreement as a result thereof; (d) for the purpose specified in Section 1.3(c) above, JDH Electrics LTD or any of its agents or authorised representatives shall be entitled to enter any premises of client / customer in which the Goods are stored or kept, or are reasonably believed to be so during business hours without notice; (e) client / customer irrevocably consents to fully cooperate with JDH Electrics LTD and enable JDH Electrics LTD to exercise its rights under Sections 1.3(c) and 1.3(d) in all practical aspects, in particular by taking all commercially reasonable actions requested by JDH Electrics LTD that are necessary or useful to give JDH Electrics LTD free access to the Goods and to allow the transportation of the Goods; and (f) client / customer shall not, without JDH Electrics LTD prior written consent, assign, pledge, lease or otherwise dispose of any product or enter into any agreement by which the Goods are subjected to any security right or right to surrender the Goods.
All monies clause
JDH Electrics LTD reserves title in all goods supplied & or installed to the client / customer until the they have settled all outstanding invoices from JDH Electrics. This avoids the need to relate specific goods at the client / customers premises with specific unpaid invoices.
Severance
If any provision or part-provision of the terms & conditions / contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the terms & conditions / contract.
Workmanship Guarantee
We guarantee our work for Six years.
We guarantee to complete the work to your satisfaction.
Parts Guarantee
Clients also benefit from the warranty on parts offered by individual manufacturers from the date purchased (When purchased by us). Parts may be purchased in advanced of your project being carried out – warranties on parts are from the date purchased, not the date installed.
Warranties do not cover vandalism, accidental or deliberate damage or damage by other contractors. Also changes & modifications not carried out by us.
If a part is deemed faulty & subsequently replaced the parts warranty runs from the initial purchase date, not the replacement date.
Parts purchased, supplied or installed by others are not guaranteed or covered under warranty
What happens if something goes wrong?
In the unlikely event that you are not completely satisfied with our work, please let us know so we can rectify any problems.
We reserve the right to correct any works / rectify any faults or issues that have been highlighted to us or identified on works that we have carried out – covered under your guarantee.
JDH Electrics LTD will not be liable to cover any costs, or other contractors costs whatsoever if we are not notified about the issue and given the opportunity to inspect, test and repair any works / correct any faults on works carried out by us at our earliest opportunity if a problem is identified or a fault arrises.
If a fault is identified and is not related to the works we carried out / or parts we supplied & installed, rectification and time spent investigating then becomes chargeable
Exclusions
Manufactures Guarantee Examples
Please see below some examples of our commonly used materials and their manufactures warranty:
- Prysmian Cable – 12 months from delivery – electricians, electrical engineers and their clients can be confident that Prysmian cable will have a design life of 25 years or more.
- Aurora Enlite Down lights – 3 years
- MK Logic Plus Accessories such as pendants, switches & sockets – 1 year
- Hager Consumer Units – The distribution board is offered with a 24 month warranty against defective material or manufacture.
Electrical Installation Condition Reports (EICR), Inspecting, Testing & PAT Testing
EICR’s, testing & PAT Testing are valid at the time of the inspection and testing. Much the same as an MOT on a car – faults and issues can occur the next day for example – an EICR is only a snapshot in time of an electrical installation and can only be reported on what is reasonibly seen and tested.
Reports will have extent, limitations and sampling stated on the report, agreed with the client
Inspecting, testing & EICR’s can rarely uncover faults that are not apparent, for example an RCD that hasn’t had it’s test button tested for years, and has become stuck on – when tested it trips and will no longer hold in / reset due to a fault somewhere else in the electrical system. This is due to neglect of the homeowner for not testing the RCD every 6 months as stated in BS7671 and we cannot be held liable for such events, we only uncovered it. Although an unusual situation rectification and fault finding of such a fault as a result is chargeable.
The same applies when inspecting & testing sockets, lights switches & any other accessories with worn back boxes where the screw lugs have become rounded off or damaged and the accessory will no longer screw back as an example, or conductor screw terminals on accessories themselves are already damaged or worn.
Examples of variables for EICR’s and testing – possible impact on test results
- External influences
- Wear & tear
- Rodent attack
- Environmental factors
- Meter calibration / nulling
- Temperature
- Assumptions
- DIY
- Damage by others
- Neglect
- Overload
- Loading
- Grouping
- Breakdown of components
- Aged equipment
Damage
Some electrical works are invasive by nature. Damage can occur to plaster and paintwork due to accessories that have been poorly fitted, plastered / painted in when removed for inspecting, replacing & testing which is to be made good by others.
We will keep damage to a minimum and be as careful as possible when carrying out works.
Wall chases for new electrical cables will need to be made good by others unless discussed / specified in your estimate
Any damage that is required / does occur is to be made good by the client such as holes in ceilings, wall chases, blown bricks, flacking paint / plaster, floorboard repairs, damage around new / additional accessories etc
Electrical Installation Condition Reports, testing & fault finding – if accessories such as switches & sockets etc have been painted / plastered in, removal may cause damage when inspected – to be made good by others. Also if accessories, screws / back-boxes / lugs fail when removed for inspecting and subsequently break there may be a charge to repair / replace damaged / old accessories as required
Waste Disposal
Clients are responsible for disposing of and recycling all waste produced onsite, including packaging from newly supplied materials unless otherwise stated. Such as dust from wall chases and old accessories. We will recycle old consumer units and removed cable free of charge (unless otherwise discussed).
Advertising & Marketing
Pictures & videos may be taken of works that could be used on our advertising & branding – such as website posts, Instagram, Google & Facebook. They will not identify you, our your properties specific location. Do let us know if you would like us not to take photos for our advertising & marketing purposes
Terms
See below common terms and their description used across our branding, website & materials
- Quotation, estimate & price – this is the description of works to be carried out, and the cost of the project
- Us, we, our – represents JDH Electrics LTD
- You, them, others, client – parties not part of JDH Electrics LTD
- Project, job, work – this is what we will be carrying out
- Materials / parts / components – items required for the works
Note: the above is not an exhaustive list and is subject to change without notice
Please see below information for Guarantee, Warranty, T&C’s (Provided by our competent person Scheme – Napit)
Scope of Guarantee
The Primary Guarantee is that, for a period of six years following installation, the tradesperson guarantees to return and rectify any non-compliance with the Building Regulations that relates to an incorrectly completed installation carried out within the scope of their registration.
If the tradesperson is no longer trading and work is found to be non-compliant with the Building Regulations the following protections are in place for consumers:
- Microgeneration work will have been subject to a warranty required by the CTSI Approved Consumer Code (we will be able to advise you on which Code was involved);
- Work done under Green Deal financing will have been subject to guarantees as required by the Green Deal Code of Practice (see www.greendealorb.org.uk);
- Work done under the Energy Company Obligation regulations is required to be covered by an “appropriate warranty” (see www.ofgem.gov.uk);
- The installation of windows, rooflights, doors, replacement roof coverings, cavity wall insulation
and solid wall insulation (within the scope of Schedule 3 of the Building Regulations) are required to beaccompanied by membership of an independent guarantee scheme or provision of an insurance backed warranty (we may be able to advise you what protection should be in place); - A tradesperson may have voluntarily provided or arranged additional financial protection for a specific job;
- Work carried out in a dwelling owned by a local authority or housing association at the time of the installation will not be covered by this guarantee and claimants should contact the building owner;
- Work carried out under a subcontract where the main contractor was liable for providing protection (for example, new house warranties) may not be covered by this guarantee and claimants should contact the main contractor;
- For work not covered by items 1 to 5 above NAPIT will correct non-compliance with Building Regulations for a period of up to six years from the date of installation (or the period of a product manufacturer’s guarantee if this is shorter); provided work was carried out under contract and has been correctly notified to NAPIT.
T&C’S
TERMS AND CONDITIONS
The following Terms and Conditions apply.
1. NAPIT will provide protection only in accordance with the scope described above for work in dwellings.
Where the tradesperson is still trading (irrespective of whether they are registered with NAPIT, or whether they have ceased carrying out the type of work originally installed) they remain liable for their work and subject to the Primary Guarantee. A sole trader or partnership remains liable unless they are bankrupt or older than the state pension age (see www.citizensadvice.org.uk);
- NAPIT will cover the cost of rectification work up to a maximum of £25,000 or the original contract value (whichever is lower);
- Installation work must not be older than six years;
- If the claim relates to a product and the manufacturer’s guarantee is less than six years, the claim must be within the period of the manufacturer’s guarantee;
- There must be sufficient evidence to determine fault;
- If other warranties or complaint processes are in place and are deemed to supersede those of NAPIT, the Work Quality Guarantee will not apply;
- The cost of rectifying any consequential damage associated with the claim is not covered;
- The cost of rectifying any work or elements of work outside the scope of registration of the tradesperson at the time of installation is excluded;
- The cost of rectifying any work or elements of work not identified on the Building Regulations Compliance Certificate issued at the time of installation is excluded;
- Any reduction in value or loss of enjoyment, use, income, profit or opportunity, inconvenience, distress or any other kind of consequential or economic loss is excluded;
- Any breakdown failure or inefficacy of machinery, boilers, computers or any other equipment is excluded;
- Rectification of work required due to the use of defective materials which were correctly installed is excluded;
- That part of any claim where NAPIT’s right of recovery is restricted by any contract is excluded;
- The cost of routine maintenance, overhaul or modification or loss or damage arising therefrom is excluded;
- Loss caused by fair wear and tear, sunlight, storm or deterioration due to neglect in maintenance, shrinkage, dampness or condensation due to normal drying out or attributable to any central heating installation or a non-existent or ineffective damp-proof course is excluded;
- Any loss, liability, damage or defect caused by any peril capable of being insured under a commercial liability, property, household or similar policy of insurance whether or not such insurance is effective or in force at the time is excluded;
- Any loss, destruction, damage, liability or expense of whatsoever nature arising directly or indirectly from or in connection with war, terrorism, nuclear or radioactive contamination risks is excluded;
- For the avoidance of doubt, the purpose of this Work Quality Guarantee, is to rectify non-compliant work, it is not a compensation scheme. No monetary payments will be made to either the householder or to any third party. This includes situations where a third party has been employed, by any party other than NAPIT, to rectify faults.
